How To Complain

In this day and age not only is there a seriously high level of customer service expected when you enter into business with a company but there is also a great many outlets for complaints if you are dissatisfied with the service you have received. This article will look at how to get the result you want.

Firstly, the system differs dependent on whether you are complaining in-store on the spur of the moment, about a service you received in that store or whether you are complaining about the fact that you have not received your delivery. If it is the latter then the best way to approach the customer services department is to simply ask the question with regards to where your item is - going in straight away, guns blazing is not likely to offer you much of a return as there may be a legitimate reason for your package not reaching its destination.

Going slowly is the golden ticket. There is nothing that makes the customer feel worse or more foolish than when the company can turn the complaint back on the complainant. In addition to this, the customer can reserve their anger for when the company does not resolve the situation immediately. As you enter into the complaints procedure with a company a relationship is developed between the customer and the company and if your name appears time and time again on their database they will realise there is something seriously wrong but ultimately the anger needs to be saved for the last possible moment.

Speaking with a member of the customer services team to discuss the disagreeable situation you have found yourself should allow you to at least get an answer to your query but if you need to speak with them about the poor service you received in-store then it might be preferable to discuss the situation in-store as well as opposed to trying to recount the story again over the telephone or through the written word.

Customers will always get the absolute best result if they are clear in their minds what they want as compensation for the poor treatment that they have received. And stick to their guns. Repeat the details and maintain your stance but not to the point that you are rude to the company, unless it is the specific employee you are dealing with that has caused offence then the chances are it is unlikely to be their fault.

The key to getting what you want in a complaint situation is to remain calm, to avoid losing your temper until you have discussed the situation for an extended period of time and to know precisely what outcome you expect and tell the company. Being assertive and to the point should guarantee the satisfactory result.

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