Does Writing a Letter of Complaint Get You Anywhere?

When something goes wrong with the customer service that you receive, what is the logical response? Complain. You tell the company exactly what it is that they have done wrong but then what if they don't really take what you've said on board, or they claim to be powerless and cannot rectify your frustration? You can write a letter of complaint directly to their head office. This article will look at what sort of result you get in these circumstances.

To start with you must have the structure and tone of the letter correct. When you are placing a complaint against a company you need to make sure that the point you are trying to make regarding the dissatisfaction that you felt when dealing with the employees in-store, is crystal clear. There is no other sure fire way to get a complaint ignored than to not provide the complaint upfront.

t is absolutely vital that you expand on the initial statement so that all of the information is provided to the company and they can take the appropriate action but there is also a need for brevity - so make the opening statement punchy. Much like with a newspaper article or a novel, constructing a complaints letter must draw the reader in and keep their attention; although the person reading it should be employed purely for the purpose of responding to customer complaints, they will have established a screening process.

Complaining is a fine art. The complainant must be clear and concise but almost more importantly, truthful. There is nothing worse than a complainant avoiding certain factors that have an impact on the outcome of the complaint. If the customer, the complainant, was rude to the employee for example then although they could behave unprofessionally there is also the chance that they are perfectly within their rights to refuse the customer service.

Due to the nature of the world now with their perpetual internet connections there are dozens of ways to complain to a company. You can email, telephone, Tweet, write or speak with someone in one of their high street stores but there's nothing like writing a hearty letter, putting it in an envelope, sticking a stamp on it and dropping it through the mouth of a hungry red letterbox.

Due to this perpetual connectivity as well a large proportion of customers will contact a company through email or instant messaging as they feel they are more likely to get a swift response but this is not necessarily the case. Fewer people use the traditional letter writing form of communication and therefore the department responsible for letters is more capable of managing the load. Writing a letter should get you the solution you desire.

Thank you for taking an interest in this article. Please subscribe to our page to receive notifications when we upload a new article. More information can be found about customer services and the complaints procedure at O2 by following this link http://www.customerservicescontact.co.uk/o2-customer-service/.